At Heavy Hitters Cartsz, customer satisfaction is our priority. This Refund & Return Policy outlines the conditions under which refunds, returns, and exchanges are accepted.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Due to the nature of vape and cannabis-related products, opened items cannot be returned for health and safety reasons.
2. Non-Returnable Items
- Opened cartridges, disposables, or consumable items.
- Gift cards and promotional items.
- Sale or clearance products.
3. Damaged or Defective Items
- If you receive a defective or damaged product, contact us within 48 hours of delivery.
- Provide proof such as photos or videos of the issue.
- Once verified, we will issue a replacement or a refund.
4. Refund Process
- Approved refunds will be credited back to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the error was ours.
5. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at support@heavyhitterscartsz.com.
6. Order Cancellations
Orders may be canceled within 12 hours of placement. After this window, cancellations may not be possible if the order has already been processed.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or credit card statement.
- Then contact your bank or payment provider, as processing may take time.
- If you still have not received your refund after 10 business days, contact us.
8. Return Shipping
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
9. Policy Updates
We may revise this Refund & Return Policy at any time. Updates will be posted on this page with an updated “Effective Date.”
10. Contact Us
For refunds, returns, or exchanges, please reach us at:
📧 info@heavyhitterscartsz.com