At Heavy Hitters Cartsz, we are committed to ensuring your products arrive safely and on time. This Shipping Policy outlines our shipping procedures, timelines, fees, and conditions.
1. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after business hours will be processed the next business day.
- During high-demand seasons or sales, processing may take longer, but we will notify you of any delays.
2. Shipping Methods & Carriers
We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery. The available shipping options will be displayed at checkout, including standard and expedited shipping.
3. Shipping Rates
- Shipping fees are calculated based on weight, destination, and shipping method chosen at checkout.
- Free shipping promotions may be available for qualifying orders.
4. Estimated Delivery Times
- Standard Shipping: 5–10 business days.
- Expedited Shipping: 2–5 business days.
- Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or customs (for international orders).
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package using the carrier’s website.
6. Shipping Restrictions
- We currently ship to the United States. International shipping may be available in the future.
- Certain states and regions with restrictions on vape or cannabis-related products may not be eligible for delivery.
7. Damaged or Lost Packages
- If your package arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product.
- For lost packages, we will assist in filing a claim with the carrier. However, we are not responsible for delays or errors caused by shipping carriers.
8. Incorrect Addresses
Customers are responsible for providing accurate shipping details. Orders shipped to an incorrect address due to customer error cannot be refunded.
9. Order Changes or Cancellations
Orders cannot be modified once they have been processed. If you need to cancel, please contact us within 12 hours of placing your order.
10. Contact Us
For shipping-related questions, email us at:
📧 info@heavyhitterscartsz.com